Instruction & Terms
Placing an order
When placing an order, you must register as a customer by entering your choirs name and e-mail address.
You can add a product to the shopping cart by clicking the “Add to cart” button. The shopping cart at the top of the page indicates the number of products you have added to the cart. You can add products to the shopping cart or remove products from it.
Once you have added all the products you want to buy to the shopping cart, click the shopping cart icon. In the shopping cart view that opens, you can view the products you are about to order and enter delivery details. Next, you need to verify your order and select a payment method.
Benefits for registered customers
- 1. Browsing previously purchased products
- 2. Get additional copies of previously purchased scores for discounted price (99% off)
- 3. Get updates on scores by composers and arrangers free of charge
Registration is free and does not require placing an order.
Obligations of registered customers
When registering, customers need to select a username and password. Registered customers are obligated to ensure that their username and password are not misplaced. Registered customers are responsible for all orders placed using their credentials. If a password is forgotten, customers can order a new password by clicking the “Lost your password?” text on the Sign in page.
Cancelling an order and the right to return products
According to the Consumer Protection Act, customers of the online shop have the right to cancel their order or part thereof within fourteen (14) days of receiving their products. This does not apply to digital purchases such as eBooks or PDFs.
Payment service provider
The payment transfer service and payment service provider is Paytrail Plc (business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail is shown as the payment recipient in an account statement or card invoice, and it transfers the payment to the seller. Paytrail is a licensed payment institution. If you want to send a customer complaint, please send it primarily to the product supplier.
Paytrail Plc, business ID: 2122839-7 Innova 2
Tel.: +358 207 181830
The payment transfer service related to online banking is provided by Paytrail Plc (business ID: 2122839-7) in cooperation with Finnish banks and credit institutions. For users, the service works similarly to regular online banks.
Settlement of disputes concerning a transaction
If the parties cannot negotiate a settlement for a dispute concerning a transaction, consumers can forward the case to the Consumer Disputes Board (www.kuluttajariita.fi) for settlement. Before settling the matter in the Consumer Disputes Board, consumers must contact consumer rights advisors at the Local Registry Office https://www.kkv.fi/en/consumer-advice/